Why was my post rejected?
The notification tells you which part of the brief it missed. The usual causes are the wrong sound, the right sound cut too short to recognise, a post made before the campaign went live, or a video that's been reposted. Fix it and submit a new post — a rejection on one post doesn't affect your others or your account.
When do I get paid?
Approved earnings are paid within 7 days of a campaign closing, to the PayPal address or Solana wallet on your profile. Until then they show as pending in the Performance tab. Pending is an estimate — it can move if a platform revises its view counts.
My earnings look wrong
Check the post is still live and still on a connected account. A deleted, archived or hidden post stops counting immediately. If it still doesn't add up, email us with the campaign name and the post link.
I can't verify my Instagram account
The code has to be saved in your bio and still there when we check. Paste it, save the profile, then tap verify — and leave it up until you see the confirmation. If it keeps failing, email us your handle.
Can I connect more than one account?
Yes. Add as many TikTok or Instagram accounts as you post from, in Profile → Add account. Each one is verified separately.
Which sound do I use?
Every campaign shows its sound on the campaign page, with a link straight to it. Using the wrong one is the most common reason a post gets rejected, so tap through and check before you film.
How do I delete my account?
Profile → Delete account, inside the app. It's permanent. Unpaid earnings are forfeited, so wait until your balance has been paid before deleting.
Still stuck
Email [email protected]. Tell us your handle, the campaign, and what happened — that's usually enough to sort it in one reply.
See also the Terms of Service and Privacy Policy.